eine Brille und eine Tasse Kaffee die auf dem Schreibtisch in einem Zimmer vom 4 Sterne Hotel Sillian

Hotel information

Useful information for your holiday at the Dolomiten Residenz ****s Sporthotel Sillian

Allergies and food intolerances

Please let us know in good time if you suffer from any allergies or intolerances so that our kitchen team can take them into consideration and plan accordingly.

Active programme

We offer a weekly active & outdoor program with fitness, special infusions and more.

Active programme

Arrival & departure

Rooms and suites are available from 02.00 pm on your day of arrival.
Please vacate rooms and suites by 10.30 am on your day of departure.

Doctor / chemist / hospital

Emergency numbers in Austria: 144 (ambulance) | emergency doctor in Austria: 141
Information about the Marien-Apotheke in Sillian, Lienz hospital, and surgery times of local doctors is available from hotel reception.

Baby phone

A baby phone is available from reception (deposit payable). We will gladly show you how it works. As the baby phone uses your mobile phone, phone charges may apply at the usual rates.


We can organise a babysitter if required (at least 2 weeks notice is needed, and a charge applies), freeing up parents to have some time for theirselves.

Railway station

The nearest station with connections along the Puster Valley towards Lienz and Bruneck (IT) is in Sillian. We can easily collect you from the station in Sillian or Lienz free of charge (if we have been notified in advance).

More about arrival information

Bathrobe, bath and sauna towels, towelling slippers

Fluffy bathrobes for adults and children are provided in your room for the duration of your stay. Please leave these in your room when you depart. Similarly, towelling slippers are also in your room. If your bathrobe is not the right size or your slippers don’t fit, you can exchange these at the spa reception. If you want a change of bath towels, please inform spa reception.

Bath towels and sauna towels are provided in the wellness bag in your room. If you need fresh bath or sauna towels, these can be exchanged directly at the wellness reception. Towels will automatically be changed if you leave them on the floor.


Our Dolomiten Residenz offers e-charging stations using the latest technology. These reserved spaces are available for loading. You will be charged a deposit of € 30 for the chip. When the chip is returned, only the electricity consumption will be charged.

E - mobility / charging stations

Our Dolomiten Residenz offers e-charging stations using the latest technology. These reserved spaces are available for loading. A deposit of € 30.00 is required for the chip.
offset. When the chip is returned, only the electricity consumption will be charged.

Fitness centre

Our panorama fitness room on the first floor has the latest Technogym fitness equipment available for your use.

Fitness room opening times    07:00 – 20:00

Our qualified wellness trainers invite you to take part in a variety of healthy exercise sessions as part of our active programme. The meeting point for the sport programme is at the wellness reception. Please see the daily newsletter and weekly programme for current times.


The nearest airports are Klagenfurt (178 km), Salzburg (213 km), and Innsbruck (150 km). For more information, please ask at reception.

Arrival information

Recreation and active programme

Information about the current Dolomiten Residenz ****s Sporthotel Sillian weekly programme is available from reception and in the daily newsletter on your breakfast table, with events, activities, children’s programme, daily tips and more.

Active programme


Have you brought a voucher with you that you wish to redeem? Please hand this in at reception on arrival so that we can take your voucher into consideration.
Want to surprise your loved one with a voucher? Please ask at reception.


Hotel entrance

The main entrance is shut between 22:30 and 06:30. Please use the night entrance to the right next to the main entrance, down the ramp. The night entrance in the house is on the lower ground floor. The door can be opened with your room card.


We charge a daily cleaning fee for dogs (see current price information). Please note that dogs are not permitted in the wellness area or restaurant.


There is Wi-Fi throughout the hotel and in the rooms.

Children & the Häppi Päpi children’s club

Free childcare is available in the Häppi Päpi children’s club (100 m²) for children from the age of 3.

Sunday to Friday                                       9.00 am – 09.00 pm

The children’s club has its own indoor and outdoor programme for young people (from the age of 12).

We have all the necessary facilities for our youngest guests such as cot, changing mat (only in the Häppi Päppi children’s club), baby phone, high chair, etc.

Children’s club

Highlights for teenagers

Clothing & dress code

Your appearance plays a part in the stylish ambience of our hotel. We appreciate our guests wearing appropriate, decent clothing to retain the flair of the hotel, and ask that in the restaurant and dining area you refrain from wearing tracksuits, ski clothes, bathing slippers etc. You are very welcome to use the bar in the hotel hall up to 18:00 in a bathrobe.

Clothes washing / ironing service

For sure we will wash and iron your laundry for you. In your room you will find a list of prices and a special laundry bag.


Beauty treatments

Please book your desired appointment for beauty treatments and massages in punctual time at the spa reception or hotel reception, preferably before your arrival. Our trained wellness staff will happily give you any advice you need. Cancellation of treatments is free of charge up to 12 hours before the appointment.


Credit cards

We accept the following credit cards:

  • Visa
  • EC/Mastercard
  • Diners

Magdalena’s natural cosmetics (cosmetic accessories)

In your room you will find dispensers containing shampoo and soap of our high quality natural cosmetic range “MAGDALENA’S 100 % made in Tyrol”.

Sustainability & the environment

We have been awarded the Tyrolean environmental seal. Please play your part too, for example in the use of hand towels in the wellness area. Thank you in anticipation.

Night entrance

The night entrance is located to the right of the hotel entrance on the lower ground floor (accessible from outside using the ramp). The door can be opened using your key card. The main entrance is open from 06.30 am until 10.30 pm.

Opening times

Hotel reception 07.00 am – 09.00 pm

Häppi Päpi children’s club
(6 days / week Sun – Fri)

09.00 am – 09.00 pm

Indoor pool & sauna opening times

Bathing landscape 07.00 am – 08.00 pm
Waterslide 02.00 pm – 07.00 pm
Sauna landscape 02.00 pm – 07.30 pm
Children’s sauna & family sauna
(in the sauna landscape)
02.00 pm – 07.30 pm only Wednesday
Fitness room 07.00 am – 08.00 pm


Opening times: restaurants, bar & terrace

We serve:


07.30 am – 10.30 am

(Thermo breakfast in your room for early risers if requested up to 21:00 a day in advance)
Room service is available for a supplement

Sportsman’s snack 02.00 pm – 04.00 pm
Dinner 06.00 pm – 08.00 pm
À-la-carte restaurant

lunch menu: 12.00 am – 06.00 pm

gourmet menu: 06.00 pm – 08.00 pm

Hotel bar from 10.00 am


There are plenty of parking spaces (uncovered) at the hotel.
For electric cars we have 2 Tesla destination chargers and a charging point for standard electric cars.


If you wish to enjoy a cigarette, cigar, or pipe, we ask that you only use the designated outdoor areas.


Please check and sign your bill each day for any drinks at the hotel bar; Please check the total bill and settle it; claims later on will not be considered.


Hotel reception opening times
07.30 am – 09.00 pm
Telephone: 80

Seminars, incentives, celebrations and festivities

The Dolomiten Residenz****s Sporthotel Sillian is the perfect venue for successful conferences, seminars, incentives, or any sort of celebration thanks to a fantastically equipped seminar room, an attractive supporting programme, and 4 star superior comfort and service.

Seminars & celebrations

Safe & valuables

Each room has its own safe for the storage of valuables.

Ski cellar & boot dryer

The lower ground floor has a separately accessible ski depot next to the night entrance for your winter sports equipment, with a ski boot dryer. Your room card gives you access to the ski depot.

Ski pass service

We can arrange ski passes for you, and if you let us know 1 day in advance by 21:00, you can pick them up from reception the following day. The cost of the ski pass will then be added to your room bill (excluding key card deposit which is refunded on return).

Day passes are valid in the Hochpustertal/Sillian ski centre.
Multi-day ski passes are valid in the following ski areas: Großglockner Resort Kals-Matrei, St. Jakob im Defereggental and Hochpustertal/Sillian.

Ski)hit family special

  • On purchase of family ski passes for 2 parents and 2 children (6-18 years of age), any additional child in the family (up to 18 years) gets their pass free.
  • Children under the age of approx. 6 years (please see the current birth year ruling) get a free pass
  • Children between approx. 6 and approx. 18 years (please see the current birth year ruling) get 50% discount on the adult price
  • ID checks to take advantage of the family discount

Skiing holidays in East Tyrol

Ski school & ski hire

The bottom station of the ski centre Hochpustertal lift with its ski school and sport shop and equipment hire is just 170 m from the hotel. Our guests benefit from special discounts at the Wintersportschule Hochpustertal.

Summer summit ticket

With a free summit ticket our guests can use the summer lifts in the region free of charge. Valid during the opening times of the following lifts:

  • Hochpustertal/Sillian
  • Großglockner Resort Kals-Matrei
  • St. Jakob im Defereggental

Active in summer


Packs of cards and board games can be borrowed from reception.

Cancellation conditions & cancellation insurance

Our current cancellation conditions and information about cancellation insurance is available in the booking conditions section.

Telephone numbers (internal) & telephone information

Hotel reception                             80
Bar                                                        85

Direct dialling to your room is possible: +43 (0)4842/6011 + room number

Emergency numbers:

Fire brigade 122
Police 133
Ambulance 144


Wellness Residenz

Sauna landscape

The sauna area is accessible daily from 02.00 pm to 07.30 pm. Here you will find a wide variety of saunas and relaxation rooms with heated water beds and, among other things, the experience showers and light therapy beds.

The Wellness Residenz is a special rest and quiet zone, and is a naked area. Children under the age of 16 are not permitted except on Wednesdays at the children and family sauna. For reasons of hygiene we ask that you refrain from wearing summing things. Please abide by the sauna rules.

Children & family sauna Wednesday from 02.00 pm – 07.30 pm
Wellness, beauty & massages 08.00 am – 08.00 pm

Our professionally trained spa staff will happily advise you on beauty treatments and massages. Please book your required appointment for facial and body care in good time at reception (telephone 80) or at the wellness reception.


Wellness & spa


You are welcome to order the newspaper you want for your stay at reception (except Sundays and public holidays).

Room card

If you happen to lose your room card, please tell us at reception immediately. On checking your personal details, a new card can be issued and the lost card cancelled.

Room service

If you like, we can happily serve you breakfast or drinks to your room (supplement applies). Please enquire at the hotel bar.