More than ever, we feel obliged to act for the benefit of our guests and employees. In coordination with the official requirements, we have adapted and refined our existing hygiene standards. The entire team at the Dolomiten Residenz is trained on an ongoing basis and not only sets the stage for "naturalness" with certainty, but also "behind the scenes". As a visual sign that safety is important to us, we added baby elephants to our team this summer. They will accompany or support us in all areas, sometimes in "real", sometimes "imaginary" and sometimes symbolically. But always make sure to make the time in the Dolomites Residence as carefree and pleasant as possible for guests and staff alike - and that with certainty and with personal responsibility!
Below we explain some processes and measures in the individual hotel areas, which we particularly request you to comply with during your time-out at the Dolomites Residence.
RESERVATION & ARRIVAL
Basically we ask you to arrive healthy.
In good time before your arrival, we will send you a personal email with information about your stay and ask our guests to provide us with the information for check-in before arrival.
If the circumstances of the corona situation lead to local or personal travel restrictions (such as quarantine or a ban on entry to Austria), we ask you to contact us in good time.
ARRIVAL - CHECK-IN
Our baby elephant “welcomes” you at the reception. This embodies the discretionary and currently necessary distance from other people. We kindly ask you to come to the reception with a maximum of 2 adults per booking for check-in. This way we can take care of you in the best possible way. If we already have the registration data, waiting times can be avoided at check-in. The room cards will be handed over to you freshly disinfected.
MOUTH NOSE PROTECTION
Mouth-nose protection is no longer necessary for our guests at the reception or in the restaurant. If the distance of one meter is not possible, mouth and nose protection must be worn. In the remaining areas you can - as before - move freely around the house with the imaginary baby elephant at your side.
If you have forgotten your mouth and nose protection, we also have masks ready for you at the reception.
Daily room cleaning is also adapted to the new standards. Our cleaning team is well trained and prepared and has always used its own cleaning utensils for each room. You will find your room "sealed" after each cleaning.
Of course, the laundry (as before) is deposited, washed and disposed of in accordance with strict hygiene regulations.
You will also find our detailed hotel information in your room.
RESTAURANT / CUISINE
Our service team will accompany you to the table on the evening of arrival and introduce you to the rest of the process.
Under the proven leadership of chef Ludwig Schett, we offer you the dishes for breakfast and in the usual variety and creativity. A combination of served dishes and newly designed buffets for breakfast, afternoon snack and dinner awaits you. And of course everything in compliance with the safety regulations.
The children will continue to get their money's worth, but this summer their fixed seating will only be at the parents' table.
The entire Wellness & Spa is basically open.
In compliance with the new hygiene and safety regulations, we offer our massage & cosmetic range as usual. The (double) loungers in the relaxation areas are placed in the entire wellness area taking into account the minimum distance of 1 m (with our baby elephant in between) and the currently permitted maximum number. The saunas and the steam bath currently require 6 m² per person. Before entering, please always observe the maximum number of signs that are indicated and specified by the authorities. The same applies to all indoor and outdoor swimming pools. We currently do not use sauna infusions, but we have small surprises in store for you.
Please pay particular attention to our baby elephant distance to other people / families, especially in the wellness area, and avoid the so-called peak times if possible.
The entire activity program is held in the usual manner, but with the minimum distance and the maximum number of participants allowed.
The fitness room is open and accessible according to official regulations. Our baby elephant will also accompany you here - important: keep your distance
Please only bring your child healthy to childcare!
This summer, too, children (from 3 years) are taken care of outdoors during the day if possible. The children's club is closed during outside childcare hours. Of course, the hygiene and safety standards are also guaranteed in the children's club. Simple signs explain the new usage to the children (e.g. washing hands before and after entering). In the children's club, parents and adults generally have a mouth and nose protection duty.
GENERAL HYGIENE STANDARDS
We kindly ask you to sign the invoices in the restaurant and bar area on the same day and to check accordingly to avoid waiting times at the reception. Please clarify split invoices in advance. Ideally, you pay the bill contactlessly - with an ATM or credit card.
Last but not least, one thing is very important to us:
We already missed you so much.
We look forward to you - spoiling our guests makes us happy!