YOUR DOLOMITEN RESIDENZ TEAM
More than ever, we feel obliged to act for the benefit of our guests and employees. In coordination with the official requirements, we have adapted and refined our existing hygiene standards. The entire team of the Dolomiten Residenz is trained on an ongoing basis and not only focuses on naturalness with certainty, but also “behind the scenes”. However, we are always careful to make the time in the Dolomiten Residenz as carefree and pleasant as possible for guests and employees alike - and that with safety and everyone with personal responsibility!
In the following we explain some processes and measures in the individual hotel areas, which we ask you to adhere to during your break in the Dolomites Residence.
If you have any questions during your stay, please do not hesitate to contact us!
Your team of the Dolomiten Residenz****s
with director Reinhard Webhofer
ARRIVAL & STAY
Basically, we ask you to arrive healthy.
If you feel ill during your stay and/or show signs of Covid-19, we ask you and your roommates to stay in your room and to contact us immediately at reception. We establish contact with the responsible authority and of course we will stay in contact with you.
ARRIVAL - CHECK-IN
When entering the hotel, we ask you to disinfect your hands on the disinfection stand provided and to keep distance from other people.
For our guests and personal applies the 3G rule:
„Geimpft“ (vaccinated), Getestet (tested) or Genesen (cured)
One of the following documents (except children up to the age of 12) must be presented at check-in – 3G-rule:
(vaccination certificate, vaccination card, printout)
After the entry test expires, tested guests must be retested. Self-tests or antigen tests are offered on site. Antigen tests are with a validity of 48h (also valid with border crossing) offered in both the hotel and a test-street in Sillian.
A maximum of 2 adults per booking should come to reception for check-in. So we can certainly look after you in the best possible way. If we already have the registration data, waiting times at check-in can be avoided. You can fill in your personal data on the registration form, which we will send you with an infomail 7 days before your arrival. The room cards will be handed over to you freshly disinfected.
Daily room cleaning has also been adapted to the new standards. Our cleaning team is well trained and prepared and has always used its own cleaning utensils for each room. You will find your room "sealed" after every cleaning.
It goes without saying that the laundry will (as before) be deposited, washed and disposed of in accordance with strict hygiene regulations.
RESTAURANT / CUISINE
Our service team will accompany you to the table on the evening of your arrival and introduce you to the rest of the process.
Under the proven leadership of head chef Ludwig Schett, we offer you the dishes in the usual variety and creativity. You can still expect a combination of served dishes and newly designed buffets for breakfast, afternoon snacks and dinner. Of course, everything in compliance with the safety regulations.
The children will still get their money's worth, but their fixed seat will only be at the table with their parents.
Our spacious wellness area with 3000 m² offers a lot of space and free space and is fully open provided that the minimum distance allowed.
In compliance with hygiene and safety regulations, we offer our massage and cosmetics range as usual.
The (double) loungers in the relaxation areas in the sauna area and in the swimming pool are placed taking the distance into account.
We currently do not use sauna infusions, but we have small surprises in store for you. We have reinterpreted the small refreshments and drinks in the wellness area and continue to offer them for you. Please always pay attention to the minimum distance to other people, especially in the wellness area, and avoid peak times if possible.
The entire program of activities is held in the usual way outdoors in good weather, but with the minimum distance in each case.
The fitness room is opens and we kindly ask you to disinfect the sports equipment after use. Important: keep your distance!
CHILDREN`S CLUB & "TEENIE TREFF"
Please only bring your child to childcare if they are healthy!
The care of the children (from 3 years of age) are as usual with many highlights - if possible, in the fresh air. The children's club is closed during the outside care hours. Of course, hygiene and safety standards are also guaranteed in the children's club. Our supervisors explain the usage to the children (e.g. disinfect hands before and after entering).
We also ask youth to visit the Teenie Treff in a healthy state!
The varied teen program takes place outdoors as much as possible. In the light-flooded Teenie Treff, the windows are regularly opened and well ventilated. Great importance is attached to hygiene and safety standards not only in the children's club, but also in the Teenie Treff.
GENERAL HYGIENE STANDARD
We have adapted and refined the standards of our cleaning and disinfection plan to the current situation.
Additional disinfection stands are distributed in useful places throughout the house. (e.g. reception, bar, restaurant, wellness area).
The cleaning intervals are increased and documented. Fittings, door handles, elevator buttons, etc. are disinfected several times a day. All rooms are regularly disinfected and frequently ventilated.
We ask you to sign the invoices in the restaurant and bar area on the same day and to check accordingly so that waiting times at the reception can be avoided. Please clarify split invoices in advance. Ideally, you should settle the bill contactlessly with a debit or credit card.
We are so happy to see you!
Enjoy a great time with us in the Dolomiten Residenz****s!