YOUR DOLOMITEN RESIDENZ TEAM
More than ever, we feel obliged to act for the benefit of our guests and employees. In coordination with the official requirements, we have adapted and refined our existing hygiene standards. The entire team of the Dolomiten Residenz is trained on an ongoing basis and not only focuses on naturalness with certainty, but also “behind the scenes”. However, we are always careful to make the time in the Dolomiten Residenz as carefree and pleasant as possible for guests and employees alike - and that with safety and everyone with personal responsibility!
In the following we explain some processes and measures in the individual hotel areas, which we ask you to adhere to during your break in the Dolomites Residence.
If you have any questions during your stay, please do not hesitate to contact us!
Your Dolomiten Residenz **** s team
with director Reinhard Webhofer
Your team of the Dolomiten Residenz****s
ARRIVAL & STAY
Basically, we ask you to arrive healthy.
If you feel ill during your stay and / or show signs of Covid-19, we ask you and your roommates to stay in your room and to contact us immediately at reception (extension: 80). We establish contact with the responsible authority and of course we will stay in contact with you.
ARRIVAL - CHECK-IN
When entering the hotel, we ask you to put on the FFP2 mask or mouth-nose mask (children 6 to 13 years) you have brought with you, to disinfect your hands on the disinfection stand provided and to keep the currently required minimum distance of 2 meters from other people.
One of the following documents (except children up to the age of 10) must be presented at check-in:
A maximum of 2 adults per booking should come to reception for check-in. So we can certainly look after you in the best possible way. If we already have the registration data, waiting times at check-in can be avoided. You can fill in your personal data on the registration form, which we will send you with an infomail 7 days before your arrival. The room cards will be handed over to you freshly disinfected.
FFP2 MASK & MOUTH & NOSE PROTECTION
In the entire public hotel area (except in the room, in the damp rooms, when exercising and at the seat), people aged 14 and over must wear an FFP2 mask and mouth and nose protection for children from 6 to 13 years of age.
Do not forget to take your FFP2 mask or your mouth and nose mask with you! If you forget your mask, we will have it ready for you at reception for a fee.
Daily room cleaning has also been adapted to the new standards. Our cleaning team is well trained and prepared and has always used its own cleaning utensils for each room. You will find your room "sealed" after every cleaning.
It goes without saying that the laundry will (as before) be deposited, washed and disposed of in accordance with strict hygiene regulations.
RISTAURANT / CUISINE
The meal times in the restaurant below guarantee you the highest possible quality of service and food while observing all safety precautions.
So that we can provide an optimal arrangement for our guests while maintaining the minimum distance, we ask you to inform us of your preferred time for dinner before your arrival: 6:00 p.m. - 7:30 p.m. or 7:30 p.m. to 9:00 p.m.
Our breakfast buffet is available from 7.30 a.m. to 10.30 a.m.
Our service team will accompany you to the table on the evening of your arrival and introduce you to the rest of the process.
Please always wear your FFP2 mask or mouth and nose protection (children from 6-13 years) as soon as you leave your seat.
Due to the current curfew, our hotel bar must also close at 10 p.m. and guests must leave the hotel lobby.
Inside, 4 adults (plus 6 minors) and outside 10 adults (plus 10 minors) of one visitor group are permitted - without restriction to different households.
Under the proven leadership of head chef Ludwig Schett, we offer you the dishes in the usual variety and creativity. You can still expect a combination of served dishes and newly designed buffets for breakfast, afternoon snacks and dinner. Of course, everything in compliance with the safety regulations.
The children will still get their money's worth, but their fixed seat will only be at the table with their parents.
There must be a safety distance of at least two meters between groups of visitors. You support us a lot by observing the meal times, as this avoids the so-called rush hour in the restaurant and at the buffets.
Our spacious wellness area with 3000 m² offers a lot of space and free space and is fully open provided that the minimum distance and the maximum number of people allowed as well as the hygiene measures are observed.
In compliance with hygiene and safety regulations, we offer our massage and cosmetics range as usual.
The (double) loungers in the relaxation areas in the sauna area and in the swimming pool are placed taking the minimum distance into account.
Before entering the saunas and the steam bath, please always note the maximum number of people that is signposted and prescribed by the authorities.
We currently do not use sauna infusions, but we have small surprises in store for you. We have reinterpreted the small refreshments and drinks in the wellness area and continue to offer them for you. Please always pay attention to the minimum distance to other people, especially in the wellness area, and avoid peak times if possible.
Registration is required when entering the swimming pool and the sauna area - please enter this carefully in the list.
The entire program of activities is held in the usual way outdoors in good weather, but with the minimum distance and the maximum number of participants allowed in each case.
The fitness room is open and accessible according to official requirements. Important: keep your distance!
There is no FFP2 mask requirement when exercising.
Registration is mandatory for the sports program as well as in the fitness room.
Please only bring your child to childcare if they are healthy!
During this challenging time, the children (from 3 years of age) are looked after as usual with many highlights - if possible in the fresh air. The children's club is closed during the outside care hours. Of course, hygiene and safety standards are also guaranteed in the children's club. Our supervisors explain the new usage to the children (e.g. disinfect hands before and after entering).
We also ask young people to visit the Teenie Treff in a healthy state!
The varied teen program takes place outdoors as much as possible. In the light-flooded Teenie Treff, the windows are regularly opened and well ventilated. Great importance is attached to hygiene and safety standards not only in the children's club, but also in the Teenie Treff.
Mouth and nose protection is mandatory for children from 6 to 13 years of age in the children's club and FFP2 masks are mandatory in the children's club and in the teenagers' club for people aged 14 and over.
Registration is required when entering the children's club or the Teenie Treff - please enter it carefully in the list. Our supervisors are of course helpful for the little guests.
GENERAL HYGIENE STANDARDS
We have adapted and refined the standards of our cleaning and disinfection plan to the current situation.
Additional disinfection stands are distributed in useful places throughout the house. (e.g. reception, bar, restaurant, wellness area).
The cleaning intervals are increased and documented. Fittings, door handles, elevator buttons, etc. are disinfected several times a day. All rooms are regularly disinfected and frequently ventilated.
We ask you to sign the invoices in the restaurant and bar area on the same day and to check accordingly so that waiting times at the reception can be avoided. Please clarify split invoices in advance. Ideally, you should settle the bill contactlessly with a debit or credit card.
One more thing is very important to us:
We were so looking forward to seeing you!
Enjoy a great time with us in the Dolomiten Residenz **** s!