GOOD FOR YOU, GOOD FOR US

HOSPITALITY WITH SECURITY IN THE DOLOMITES RESIDENCE

YOUR DOLOMITEN RESIDENZ TEAM

More than ever we feel obliged to act for the benefit of our guests and employees. In coordination with the official requirements we have adapted and refined our existing hygiene standards. The entire team of the Dolomiten Residenz is continuously trained and not only focuses on naturalness with certainty, but also “behind the scenes”. As a visual sign that we are concerned about safety, the baby elephants are also part of our team in winter. They will accompany and support us in all areas. Sometimes in “real”, sometimes “imaginary” and sometimes “symbolically”. But always careful to make the time in the Dolomiten Residenz as carefree and pleasant as possible for guests and employees alike - and that with safety and everyone with personal responsibility!

In the following we explain some processes and measures in the individual hotel areas which we particularly ask you to adhere to during your time in the Dolomites Residenz.

If you have any questions during your stay please don´t hesitate to contact us!

Your team of the Dolomiten Residenz****s

with director Reinhard Webhofer

ARRIVAL & STAY

Basically we ask you to arrive healthy.

If you feel ill during your stay and/or show signs of Covid-19 we ask you and your roommates to stay in your room and to contact us immediately at the reception (phone extension: 80). We establish contact with the responsible authority and of course we will stay in contact with you.

ARRIVAL - CHECK-IN

Our baby elephant "welcomes" you at the reception. This embodies the discretionary and currently necessary minimum distance from other people. We kindly ask you to come to the reception for check-in with a maximum of 2 adults per booking. So we can certainly look after you in the best possible way. If we already have the registration data waiting times at check-in can be avoided. The room cards will be handed over to you freshly disinfected.

MOUTH NOSE PROTECTION

Mouth-nose-protection must be worn throughout the entire hotel area (except in the swimming and sauna area and at the seating area in the restaurant, hotel lobby, terrace).

Think about taking your mouth-nose-protection with you! If you have forgotten your mouth-nose-protection, we have masks available for you at the reception.

YOUR ROOM

Daily room cleaning has also been adapted to the new standards. Our cleaning team is well trained and prepared and has always used its own cleaning utensils for each room. You will find your room "sealed" after every cleaning.

Of course the laundry (as before) is deposited, washed and disposed of in accordance with strict hygiene regulations.

RISTAURANT / CUISINE

The following dining times in the restaurant guarantee the highest possible quality of service and food while respecting all safety precautions.

Please let us know your preferred times before your arrival:

Breakfast:            07:15 am—08:30 am or 08:30 am—10:30 am

Dinner:                 06:00 pm—07:30 pm or 07:30 pm—09:00 pm

Our service team will accompany you to the table on the evening of your arrival and introduce you to the rest of the process. Please always wear your mouth-nose-protection as soon as you leave your seat.

Under the proven leadership of head chef Ludwig Schett we offer you the dishes in the usual variety and creativity. You can still expect a combination of served dishes and newly designed buffets for breakfast, afternoon snack and dinner. Of course everything in compliance with the safety regulations.

Also for the children it will pay off as usual, their fixed seat will be at the table with their parents.

WELLNESS RESIDENZ

In principle the entire wellness & spa area is open.

In compliance with the hygiene and safety regulations we are offering our massage and cosmetics treatments as usual.

The (double)-loungers in the rest areas are placed in the entire indoor wellness area, taking into account the minimum distance of one meter (with our baby elephant in between) and the currently permitted maximum number.

The saunas and the steam bath currently require 6 m² per person. Before entering please always note the maximum number that is signposted and prescribed by the authorities. The same applies to all indoor and outdoor swimming pools. Please be sure to note the number of people declared.

We are currently not making sauna infusions, but we have small surprises in store for you. We have reinterpreted the small refreshments and drinks in the spa. In the wellness area please always keep an eye on our baby elephant distance from other people/families and avoid the peak times if it´s possible.

SPORT ACTIVITIES

The entire program of activities is held in the usual way but observing the minimum distance and considering the maximum number of participants allowed.

The fitness room is open and accessible according to official requirements. Our baby elephant will also accompany you here. Important: keep your distance!

CHILDREN`S CLUB

Please only bring your child to childcare if they are healthy!
This winter the care of the children (from 3 years) takes place during the day with many highlights - if it´s possible outdoor. The kids' club is closed during outdoor care. Of course the hygiene and safety standards are also guaranteed in the children's club. Our supervisors will explain the new “usus” to the children (for example disinfect hands before and after entering). For persons over 6 years of age there is a basic duty to protect their mouth and nose in the children's club.

GENERAL HYGIENE STANDARDS

  • We have adapted and refined the standards of our cleaning and disinfection plan to the current situation.
  • Additional disinfection stands are distributed in useful places throughout the house. (for example reception, bar, restaurant, spa).
  • The cleaning intervals are increased and documented. Fittings, door handles, elevator buttons, etc. are getting disinfected several times a day. All rooms are regularly disinfected and frequently ventilated.

SKI CENTRE HOCHPUSTERTAL

The baby elephant also accompanies us while skiing. Here he is always at our side to keep the safety distance of 1 meter. Wherever the distance cannot be maintained, a mouth-nose protection must be worn. The wearing of a mouth-nose-protection (protective mask, tube scarf, multifunctional cloth) is mandatory at the ski pass sales office, in the access area at all cable cars, in the station area, in the entrance/exit area as well as during the ride with the cable cars (gondolas, chairlifts, ski lifts) and in the ski shop or ski depot and in the gastronomy in the ski area.

SKI CENTRE HOCHPUSTERAL

CHECK-OUT

We ask you to sign the bills in the restaurant and bar area on the same day and to check accordingly in order to avoid waiting times at the reception. Please clarify split invoices in advance. Ideally, you pay the bill contactless with a debit- or credit card.

One more thing is very important to us:

We were so looking forward to seeing you!

Enjoy a great time with us in the Dolomiten Residenz **** s!